Strata Call Manager (SCM) is a powerful unified communications tool that provides the following and much more:

• Desktop control of your phone from your PC
• Customized call handling
• Outbound dialing from any application (like Outlook or your CRM)
• CRM integration with screen pop (example: a customer’s profile could automatically “pop up” when they call you)
• Presence viewer to display the status of other users
• Instant messaging/chat

Clients that have seen the value in this range from intense call centers to small insurance offices.  If you use Outlook or CRM to manage your contacts it can be a big efficiency driven application.  Let us know if you’d like more information on what this might mean for your specific business.